If you've run into a snag with Hearth & Home Radio — the app won't open, an episode won't play, the sleep timer isn't firing, your purchase didn't go through — we want to help.
The app says my trial has ended — what now?
After the 30-day free trial you can unlock the full library for a one-time $4.99 purchase. There is no subscription. Tap the unlock button on the paywall, or open Settings inside the app and tap "Restore purchases" if you've already paid on this device or another device with the same Apple ID / Google account.
The sleep timer didn't fade gently like it usually does.
Make sure "Fade volume at the end" is enabled in the Sleep Timer sheet. The fade kicks in during the last 20 seconds of the timer.
An alarm didn't go off in the morning.
Check that the alarm is toggled on, the chosen show is set, and your phone wasn't in Do Not Disturb. On Android, allow notifications and exact alarms in your phone's settings.
Some episode titles look odd / have leftover bracket text.
The catalog is built from publicly archived recordings. Occasionally the original archive's filename includes notes from the uploader. We clean these up release by release.
Email hearthandhomeentertainment@gmail.com — we read every note.
Please include your device (e.g. iPhone 14 / Pixel 7), the version of the app from Settings, and a short description of what went wrong.